Regarding the tea refills-
I read that Jeff said the policy is that the first refill is free. IMHO, what should be happening is this-
Geo orders a tea (and drinks it) with an understanding that he is paying for it...
WE'RE GOOD...
Geo is thirsty and orders a tea refill (and drinks it) working under an ASSumption that there is no charge because it is customary that tea refills are free...
WE'RE STILL GOOD...
Geo is still thirsty so he orders another refill. AT THIS POINT, WHOEVER I ASKED FOR IT SHOULD VERBALLY INFORM ME THAT THERE IS A CHARGE FOR THIS NEXT ONE. At that point, I can make an informed decision and there are no surprises later...
This is a communication issue IMHO...
Regardless- I L-O-V-E the Pickle Factory!!!
G